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FAQ |
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| 1 - How can I open an account with HindimoviesRus?
After you add the items to your shopping cart, you can create your own account (using a name and password) and can then use the same account for future purchases.
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| 2 - Is there any duties or taxes charged for International ordes?
We do not charge any duties or taxes for international order, the local customs of the country, where we have shipped the order charges any duties or taxes. Please check with the concerned department for any chagres.
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| 3 - How can I change the details of My Order?
You can make changes to your order only if it is not shipped. For this, you can contact our customer service through phone or via email. Once the order status is set as SENT, no changes can be made to the order.
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| 4 - Do you offer free shipping?
Please refer to our shipping policy for details.
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| 5 - Do you offer wholesale discounts for retail purposes?
Yes, we do. Please send an email to giftforcheap@aol.com for any wholesale or a special order request.
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| 6 - What should I do if I need an item that is not listed on the website?
Please send an email to giftforcheap@aol.com with your request. We will try to procure the requested item for you.
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| 7 - Can I add or remove the product after placing the order?
Yes, you can call the customer service to help in placing the order.
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| 8 - What happens if the order is lost in transit?
If a shipment is lost in transit, we wait for 15 days for domestic shipments and 30 days for interntational orders and then reprocess/reship the order.
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| 9 - What happens if I lost or forgot my username or password?
Please send us the email at giftforcheap@aol.com to retrieve your username & password.
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| 10 - Can I call in to check the availabiltiy of the product?
Yes, you can call the customer service to check the product availabilty or have any other concerns related the product.
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| 11 - Is there any hidden costs involved of which I am not aware?
You will be able to view the total cost of your order when you reach the final check out page while placing the order before you submit your credit card information.
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| 12 - How long will it take for you to respond to my question?
We respond to queries within 48 business hours. Please know that only actual business hours of operation apply to our response time. For instance, if you send in a query to us on Friday evening at 4.p.m., our response time to you could take up to 48 business hours, which means you will receive a reply by the following Wednesday. In most, cases, your response will come sooner.
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| 13 - What type of credit cards are accepted?
We accept Visa, Master card, and Paypal payments are accepted thorugh Visa, Mastercard, American Express and Discover.
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14 - What are te reasons of my credit card payment to be refused online
Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:
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The credit card number entered is not a valid number (often the result of a typing error).
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The credit card does not have enough credit balance left to pay for the order.
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The billing address entered in the order form does not exactly match the address in your credit card statement
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The expiration date of the credit card is not entered correctly.
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The CVV2 number is not entered correctly, located in the back of the card.
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